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Respondents identified several priorities for improving VIP operations. These included an integrated system combining player data, communication history and task management. 

Respondents also requested structured and consistent guidelines with key performance indicators aligned to relationship outcomes. Real-time, detailed data alongside predictive behavioural signals also came up as a frequent answer.

Managerial autonomy supported by senior leadership was also mentioned by respondents.

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VGW, the Australian parent company of Chumba Casino, has increased its financial support of Alabama gubernatorial candidate Tommy Tuberville, pushing its total contributions past $100,000.

In April, Casino.org reported that VGW had contributed $30,000 to Tuberville’s 2026 gubernatorial campaign.

New financial disclosures from the Alabama Secretary of State’s Office show that VGW gave the campaign another $100,000, bringing the firm’s total contributions to $130,000. The latest check, dated Aug. 31, came from the Chumba Casino, Global Poker, and LuckyLand Casino operator.

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“The campaign may run for a week, but responsible gambling must be practiced throughout the year.”

Each day of Africa Safer Gambling Week has centred on a different issue around player protection, including responsible gambling and the prevention of underage gambling.

Kesitilwe acknowledges that while Africa is one continent, it is also hugely diverse in terms of markets with different realities across regulatory structures and social contexts.